Free Tax Prep For Those Who Need It

Become a VITA Volunteer Today

Help individuals and families keep more of what they earn and save for the future.



VITA stands for Volunteer Income Tax Assistance. The Internal Revenue Service (IRS) created the VITA program to provide free tax preparation for low-income and at-risk taxpayers using community partners and volunteers. Each year, United Way volunteers help thousands of individuals and families prepare their taxes.

Why We Help

We help because we want to help people keep more of what they earn. 

Last year, United Way and the VITA (Volunteer Income Tax Assistance) program completed 14,000 returns, helped taxpayers save more than $2.8 million in tax preparation fees and brought more than $17 million in federal refunds back to the community. All of this was done with the help of VITA Volunteers.

Interested to know more about what it takes to be a VITA Volunteer? Check out our Frequently Asked Questions.


For more information or questions, please contact VITA Manager Tamara Kreigh.


Frequently Asked Questions

Do volunteers need tax preparation experience to volunteer?

Not at all. Volunteers receive tax training from IRS-trained instructors and can serve in a variety of roles. Many volunteers begin with no prior tax experience. Training and annual certifications are free. The main requirements for becoming a VITA volunteer are time, a willingness to learn and share knowledge with taxpayers, and comfort working with computers.

What volunteer roles are available?

We currently offer four different volunteer roles, each requiring different IRS certifications. They include Greeter/Intake Specialist, Tax Preparer, Quality Reviewer and Site Coordinator. For more details about each role, please click here.

How many hours does it take to train to become a VITA volunteer?

New volunteers usually start with a one-hour orientation and a seven-hour tax law class. Returning volunteers, or individuals who already have a strong tax experience, usually attend the one-hour orientation. Additional in-depth tutorials are available on the Link & Learn IRS website

Where can volunteers register or sign up?

Interested VITA volunteers can register by clicking here. Check out our Volunteer Guide by clicking here

What are the dates and times of orientations and training?

To view a complete list of dates and times, as well as sign up for orientations and trainings please click here

What are the certification tests like? Are they hard?

After classroom training, you will need to complete the IRS certification tests online. Each test is open book and is not timed. VITA trainers are available to assist and answer questions during the months of November, December and January. A score of 80% is required to pass each test and each person has two chances to successfully pass the test.

What is the deadline to get certified?

The deadline to get certified is January 30th. 

Is there a minimum number of hours volunteers must work?

No minimum is required. However, as a guideline, we ask volunteers to work at least three hours per week.

What if a return is entered wrong? Are volunteers liable for the mistake?

Every return is quality reviewed by an experienced volunteer prior to submittal, and errors are corrected with the preparer observing. If a mistake is made, volunteers are covered under the Volunteer Protection Act, as long as they are completing returns within their IRS certification level and scope of the program.

Where are VITA sites?

For a complete and updated list of locations, please visit after December 1st.


For more information or questions, please contact VITA Manager Tamara Kreigh.